Astăzi dimineaţă am primit şi răspunsul oficial din partea supervizorului serviciului de relaţii cu clienţii.
Thank you for your feedback.
I understand that you are disappointed. As a consumer myself, I always find it hard when things on my favorite sites change.
Kindly be advised that all orders are dispatched from Hong Kong. We are based in Hong Kong and our warehouse as well is located here. We have several courier services and they all help us dispatch orders around the world.
Previously, orders to Romania are processed through Sweden, now they are through Fiji as you are already aware. The delivery times are almost the same, or even a day or two earlier. The only reason for the delays are due to customs inspection and unfortunately, we won't be able to speed the process and we have to allow customs to carry out their routine checks.
As per our website, we do reimburse any customs charges that customers have to pay. For more information kindly refer to our FAQ's regarding customs charges;
I hope the delay did not cause you much inconvenience and we look forward to serving you again. Feel free contact me again if you have any concerns you wish me to address.
|Isabelle Mckenzie | Customer Services Supervisor|
Deci e bătut în cuie! Vom primi colete din Fiji, indiferent de componenţa comenzii, pentru că StrawberryNet preferă să ne returneze sumele plătite la vamă decât să aleagă un alt curier pentru comenzile din UE